Account Coordinator with phone duty (Philippines Only)

Job description

Ylopo LLC is an exciting, rapidly-growing and well-funded real estate technology startup located in Santa Monica, CA and Manila, PH.

We help elite real estate teams & brokerages grow their business, manage their team & build their brand through our cutting edge home search experience & nurture platform. Ylopo was started by a team of seasoned entrepreneurs & technologists who have already spent over a decade in the real estate technology space. We pride ourselves on a supportive & respectful culture that’s laser-focused on taking on and conquering new challenges.

We are seeking a well-organized, tech-savvy Account Coordinator to support our growing user base. The ideal candidate is a self-starter who is very organized, has a high degree of urgency, can easily multi-task, works well with others, possesses excellent written and verbal communication skills, and is able to balance competing priorities in a fast-paced, startup environment. The personal traits we value include: being outgoing and warm, a patient problem-solver, conscientious, articulate, quick thinking, and good-humored. The day-to-day work is a fluid mix of project management, responding to client questions and concerns, technical support, and client training.

The Account Coordinator partners with an Account Manager to ensure the team’s book of business is well taken care of. This would include responding to client inquiries, coordinating with other departments to get client issues resolved, reaching out to clients to conduct training or let them know about upcoming opportunities, and working closely with the Account Manager to ensure all of the client’s needs are met.


Some Responsibilities Include:

  • Provide customer support, troubleshooting help, and ongoing training to existing clients and address questions and concerns related to the use of our tools and systems.
  • Call and email all clients in a timely manner to provide a high level of customer support
  • Develop great client relationships that aid in client retention
  • Follow up consistently with all clients with pending issues
  • Set up, manage, and maintain services for new and existing clients using our proprietary software
  • Investigate issues and software bugs and solve or escalate problems appropriately
  • Complete special projects or become the subject matter expert for new parts of our product
  • Learn the ins and outs of our product and the real estate space, and be able to speak confidently to those subjects
  • Collaborate with sales, billing, marketing, international, and technical teams on special projects
  • Will report directly to US Team Lead

    Requirements

    Requirements:


    • Excellent written and verbal communication skills
    • Strong computer/Internet skills including proficiency in Microsoft Office (Word, Excel, PowerPoint), CRM software, Gmail, Google Docs, Google Calendar, Dropbox, Gotomeeting, Mailchimp and other web-based tools
    • Must be extremely organized and detail-oriented
    • Ability to quickly learn new processes and procedures
    • Ability to effectively prioritize projects and workloads
    • Strong problem-solving skills
    • Experience with inbound and outbound calls (note, this is not a sales role)
    • US Real estate experience preferred but not required
    • Should be able to work on some occasional weekends

    System Requirements:

    • Processor for both main and backup computer should be 2ghz and above, Intel core 5/7 is highly required
    • Ram should be at least 8 gig with 100 gb Free disk space
    • USB headset with noise-canceling feature
    • At least 10 mbps & up wired connection for main isp
    • Back up internet is a must (strictly no USB Sticks allowed)


      MAGIC WORD: HOMEBOT

      Contracting rate: PHP 35,000-40,000