Account Manager / Client Success Specialist (Phoenix, AZ)
Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.
At Ylopo we highly value our clients’ success and the client success team obviously plays a major role in ensuring that success by providing exceptional service, proactive client engagement and coaching, collaborating across departments, and always looking out for ways we can improve our product and the clients’ experience. We also highly value our team members, and have a lot of great perks such as fun team events, team lunches / happy hours, office snacks, work from home Fridays, and a generally caring and supportive environment dedicated to learning and growth.
The account management role is focused primarily on retaining clients and providing them with an exceptional experience using our system. Account managers are responsible for ensuring our clients are properly trained and educated on our product, feel supported in their business needs, and have a team member to go to for escalated issues and requests.
Candidates well-suited to this role will have a track record of being client-focused and proactive, providing exceptional service, both internally and externally within an organization. They will have excellent communication skills, both through email/tickets and over the phone. Candidates do not have to have prior experience working at software or marketing companies, but should be relatively tech savvy, have a healthy interest in new technologies, and should feel comfortable learning new software and learning to troubleshoot issues with clients. Most importantly we’re looking for candidates who are quick-thinking, detail-oriented, patient, positive, and thoughtful.
Ylopo’s rapid growth means that the work is fast paced and there’s never a dull moment, while Ylopo’s relatively small size means we highly value each individual team member and care deeply about their personal development and happiness at the company.
Applicants for this position must be located in Phoenix, AZ. This role is currently fully remote due to current events, but normally is located at an office in central Phoenix and offers one day per week work from home and semi-flexible schedules. Some small amount of long distance travel may be required for training, client events, or meetings at company headquarters.
Compensation and full benefits include starting pay from $50K+ and bonus depending on experience; incentive bonus potential up to 25% above base salary; medical, dental, and vision benefits; paid holidays, vacation, and sick days; a 401(k); paid monthly parking (if applicable); and an extremely nice, supportive group of people as your co-workers.