TIER 1 CUSTOMER SUPPORT PHONE REPRESENTATIVE (MANILA PREFERRED)

Job description

Ylopo is looking for a Tier 1 Customer Phone Support Team Member to join our Manila team to work alongside our US operations group. Primary responsibilities will include: answering inbound phone calls for our support and sales teams, making outbound calls to reach out to clients with missing information that is needed for new client onboarding, properly documenting information related to the calls, technical troubleshooting on the fly, and communicating with our Account Managers and Technical Support Team members regarding client issues. There will be instances wherein the team member will also need to answer tickets throughout the day. 


SKILLS:

  • Phone Support
  • Admin Assistant
  • Data Entry
  • Email Management
  • Personal Assistant
  • Knowledge Ticketing Systems and CRMs is a plus
  • Technical Support experience is a plus

 

MAGIC WORD:  ANGEL

Requirements

Requirements:

  • EXCELLENT English verbal communication skills
  • EXCELLENT written English skills
  • Excellent English comprehension skills
  • Keen attention to detail
  • Can think on his/her feet and can provide prompt responses and resolutions
  • Able to take detailed notes regarding client issues and conversations
  • Great at setting expectations and handling a large volume of requests from clients
  • Ability to work US hours from 9am to 6pm PST
  • Noise-free working environment
  • Understanding of real estate industry or previous work in real estate is a plus, but not required


    System Requirements:

    • Processor should be 2 ghz and above, Intel core 5/7 or equal is highly required
    • Ram should be at least 8 gig with 100 gb Free disk space
    • Should have a back-up Computer with the same specs
    • A Headset with a noise-canceling feature is a must
    • Main internet connection should be at least 10 mbps wired connection
    • Access to consistent internet, including ideally backup generators if power is down
    • Back up internet can be prepaid home wifi or pocket wifi. NO USB STICKS ALLOWED